Last updated: February 5, 2026
By accessing or using Usual.ai ("the Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service.
We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.
Usual.ai is an AI-powered relationship guidance platform that provides personalized advice and support for romantic, family, and friendship relationships. The Service includes:
Usual.ai is NOT a substitute for professional mental health care, therapy, or counseling.
The Service provides AI-generated guidance based on the information you share. While we strive to be helpful, our advice should not be considered professional psychological, medical, or legal advice.
If you are experiencing:
Please contact a licensed mental health professional, call emergency services, or reach out to a crisis helpline immediately.
You must be at least 18 years old to use the Service. By using Usual.ai, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
To access certain features, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
Usual.ai offers subscription plans that provide access to premium features. Current pricing and plan details are displayed on our pricing page.
Subscriptions are billed in advance for the selected period. By subscribing, you authorize us to charge your payment method for the subscription fee.
You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period.
We offer a 30-day refund policy. If you are not satisfied with the Service within 30 days of your initial purchase, contact us for a full refund. Refund requests after 30 days will be considered on a case-by-case basis.
You agree NOT to use the Service to:
The Service, including all content, features, and functionality, is owned by Usual.ai and is protected by copyright, trademark, and other intellectual property laws.
You retain ownership of the content you provide to us. By using the Service, you grant us a limited license to use your content solely for the purpose of providing the Service to you.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, USUAL.AI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless Usual.ai and its affiliates from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
We may terminate or suspend your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease.
You may terminate your account at any time by contacting us or using account settings.
These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable member state, without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
If you have questions about these Terms, please contact us: