Privacy Policy

Last updated: February 5, 2026

1. Introduction

Welcome to Usual.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our relationship advice platform.

By using Usual.ai, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name (optional), and password when you create an account.
  • Questionnaire Responses: Information about your relationships, including relationship types, people involved (names you choose to share), and the nature of your concerns.
  • Conversation Data: Messages you send and receive within the platform, including your questions and the advice provided.
  • Payment Information: When you subscribe, payment is processed by our third-party payment provider. We do not store your full credit card details.

2.2 Information Collected Automatically

  • Usage Data: How you interact with our service, including pages visited, features used, and time spent.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

  • Provide personalized relationship advice and guidance
  • Maintain and improve our service
  • Process your subscription and payments
  • Communicate with you about your account and our service
  • Ensure the security and integrity of our platform
  • Comply with legal obligations

Important: We do NOT use your personal conversations or relationship details to train our AI models. Your private information stays private.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • All data is encrypted in transit (HTTPS/TLS)
  • Sensitive data is encrypted at rest
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and updates

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your information only in these circumstances:

  • Service Providers: With trusted third parties who assist in operating our service (e.g., payment processors, hosting providers), bound by confidentiality agreements.
  • Legal Requirements: When required by law or to respond to legal process.
  • Safety: To protect the rights, property, or safety of Usual.ai, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your account and associated data.
  • Export: Request a portable copy of your data.
  • Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at privacy@usual.ai.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

Conversation history may be retained in anonymized form for service improvement purposes.

8. Children's Privacy

Usual.ai is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: