Refund Policy

Last updated: February 18, 2026

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers only. If you're not satisfied with our service within 7 days of your initial purchase, you can request a full refund by contacting support@usualai.me. This guarantee does not apply to subscription renewals or accounts that have previously received a refund.

Eligibility Criteria

To be eligible for a refund:

  • You must be a first-time subscriber
  • Request must be made within 7 days of initial purchase
  • Account must not have previously received a refund
  • Account must be in good standing (no violations of Terms of Service)

Non-Refundable Situations

Refunds are NOT available for:

  • Subscription renewals
  • Mid-cycle cancellations (cancellations take effect at end of billing period)
  • Accounts that violated our Terms of Service
  • Accounts that have already received a refund
  • Purchases made more than 7 days ago

Refund Process

To request a refund:

  1. Email support@usualai.me within 7 days of purchase
  2. Include your account email and order number
  3. Briefly explain why you're requesting a refund
  4. We'll review your request within 24-48 hours

Processing Time

Once approved, refunds are processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Proration Policy

We do not offer prorated refunds for partial billing periods. If you cancel your subscription, you'll retain access to the service through the end of your current billing period.

Chargebacks

Please contact us before initiating a chargeback with your bank or credit card company. Chargebacks may result in permanent account suspension and could affect your ability to use our services in the future.

Modifications

All subscription modifications, including downgrades, take effect at the end of the current billing period. You'll continue to have access to your current plan features until then.

Contact Us

If you have questions about our refund policy, please contact us at support@usualai.me.